Privacy Policy

Last updated: 25th November, 2025

On The Move Removals respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services. We follow the UK General Data Protection Regulation and the Data Protection Act 2018.

Information We Collect

We may collect the following types of information when you interact with our website or contact us for a quote or service.

• Name
• Address
• Email address
• Phone number
• Details related to your removal needs, such as property access, items to be moved, and service dates
• Any information you voluntarily provide through forms, emails, calls, or messages

We may also collect basic technical data when you visit our website, such as IP address, browser type, and pages visited. This helps us improve site performance and user experience.

How We Use Your Information

We use your information to:

• Provide quotes
• Arrange and deliver removal services
• Respond to enquiries
• Manage bookings
• Improve our website and customer experience
• Keep internal records for operational and legal purposes

We only use your information for legitimate business reasons and never for anything unrelated to your enquiry or service.

Sharing Your Information

We will never sell your personal information.

We may share your information with:

• Members of our team who need the information to carry out your service
• Trusted partners or subcontractors who assist in completing your move
• Professional advisers if required for legal or regulatory purposes
• Law enforcement agencies if required by law

All partners or subcontractors who assist with your move are expected to handle your data responsibly and securely.

Data Storage and Security

We store your information securely and take appropriate steps to protect it from loss, misuse, or unauthorised access. Access to personal data is limited to people who need it to carry out their work.

We will only keep your information for as long as it is necessary for the purpose it was collected, including for legal or accounting requirements.

Your Rights Under UK GDPR

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your data when there is no compelling reason for us to keep it
• Object to the processing of your data for certain purposes
• Request restriction of processing
• Request a copy of your data in a portable format
• Withdraw consent where we rely on consent as the legal basis

To exercise any of these rights, contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors use the site so we can improve performance and usability. You can adjust your browser settings to refuse cookies if you prefer.

Links to Other Websites

Our website may contain links to external sites. We do not control these websites, and this Privacy Policy does not apply to them. We recommend reading their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date at the top will reflect when the changes were made.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

On The Move Removals
Huddersfield, West Yorkshire
Phone: +44 7873 405 938
Email: onthemove89@gmail.com