GDPR Compliance Statement

Last updated: 25th November, 2025

On The Move Removals is committed to protecting your personal data and ensuring your privacy. This GDPR Compliance Statement explains how we follow the UK General Data Protection Regulation and the Data Protection Act 2018. It sits alongside our Privacy Policy and Terms and Conditions.

Our Legal Basis for Processing Personal Data

We may process your personal data under several lawful bases depending on the situation.

• To fulfil a contract when we provide you with removal services
• To take steps at your request before entering into a contract
• To comply with legal obligations
• For legitimate business interests, such as managing our operations, improving our services, and ensuring effective communication
• With your consent when required, such as for marketing emails

We only collect and use the information we need. We do not use your data for unrelated or excessive purposes.

What Personal Data We Collect

We may collect the following information when you contact us, request a quote, or use our services.

• Name
• Address
• Email address
• Phone number
• Details related to your move, such as access information, inventory lists, and scheduling
• Any information you voluntarily provide when communicating with us

We may also collect technical data such as IP address and browser details when you visit our website.

How We Use Your Personal Data

We process your data only when necessary for clear and legitimate reasons. These include:

• Providing quotations
• Arranging and completing your move
• Communicating with you about your booking
• Managing internal operations
• Meeting legal and insurance requirements
• Responding to enquiries

Your data will never be sold or used for any purpose that is not clearly connected to our services.

Data Sharing

We may share your personal data with:

• Members of our team
• Trusted subcontractors involved in completing your move
• Professional advisers such as insurers or legal representatives
• Law enforcement or government bodies where required by law

Any third parties who receive your data must handle it securely and follow strict confidentiality and data protection rules.

Data Retention

We only keep your personal information for as long as necessary for the purpose it was collected. This includes meeting legal, accounting, and insurance obligations.

Once data is no longer required, it will be securely deleted or anonymised.

Your Rights Under UK GDPR

You have several rights regarding your personal data. You can:

• Request access to the information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data when it is no longer needed
• Object to the processing of your data in certain situations
• Request restriction of processing
• Request a copy of your data in a portable format
• Withdraw consent if you previously gave it

To exercise any of these rights, please contact us using the details below.

Data Security

We take your privacy seriously and use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Access to personal data is limited to individuals who need it to carry out their work.

Data Access Requests

If you wish to make a Subject Access Request, we will respond within one month as required by UK GDPR. Requests can be made by email or in writing.

Data Breaches

If a data breach occurs that may pose a risk to your rights or freedoms, we will notify you as soon as reasonably possible. We will also notify the Information Commissioner’s Office when required.

Contact Information

If you have any questions about this GDPR Compliance Statement or how your data is handled, please contact us.

On The Move Removals
Huddersfield, West Yorkshire
Phone: +44 7873 405 938
Email: onthemove89@gmail.com